PhoCusWright analysts think about, research, analyze and report on travel industry trends and dynamics every day. Our team includes regional specialists, segment specialists and category specialists.
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Ram Badrinathan
General Manager, Asia Pacific and Vice President, Learning Solutions
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Mr. Badrinathan heads the development of PhoCusWright's business in the Asia Pacific region including strategy, syndicated research, custom engagements and conference activity. Ram also leads PhoCusWright's Learning Solutions, a unique educational experience that allows travel professionals to learn directly from preeminent experts around the globe. Mr. Badrinathan and his team of analysts based in India, China and Japan are focused on the rapidly changing travel distribution markets across Asia Pacific. Ram has authored several PhoCusWright reports: PhoCusWright's Indian Online Travel Overview, PhoCusWright's Australia/New Zealand Online Travel Overview and Asia Pacific Online Travel Marketplace Second Edition, among others. Ram holds a BS in Civil Engineering from the National Institute of Technology, Surat, India and an MBA from Hong Kong University of Science and Technology.
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Nina Bartholin
Senior Market Analyst, Europe
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As one of PhoCusWright's European analysts, Ms. Bartholin provides strategic insight, analysis and market data on a variety of European travel markets. She contributes to several key publications, including PhoCusWright's European Online Travel Overview. Prior to joining PhoCusWright, Nina was director, online travel agency operations (EAME) for Starwood Hotels & Resorts. She was the point of contact for numerous online travel accounts, owned several online business development projects, and created and designed metrics and training tools. She holds a Masters of Management degree in Hospitality from Cornell University, as well as a Bachelor's degree in Hospitality Management from City College Norwich in Switzerland. Nina is based in Paris.
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Julien Beresford
Senior Research Analyst
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Mr. Beresford brings over 25 years of executive marketing experience in a broad array of fields ranging from travel, tourism and hospitality; to consumer packaged goods, financial services, and computer hardware and software. Julien is also president of Beresford Research, which provides research services primarily to consulting firms such as Booz Allen, Towers Perrin and Saugatuck Technology in addition to PhoCusWright. Julien also served as senior director of research at Peppers+Rogers Group, where he built and led a team of 15 who developed thought leadership studies and executed client assignments.
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Joseph Buhler
Senior Destination Marketing and Social Media Analyst
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Mr. Buhler focuses on how the latest developments on the social Web, which includes emerging media and social networking, impact customer interaction and the effect this has on travel marketing in general and destination marketing in particular. He advises destination marketing organizations (DMOs) and others how they can best formulate and hone their success strategies using the insight and analysis that PhoCusWright provides. He has wide-ranging, global experience in destination marketing, the airline industry, retail travel and wholesale tour operations both on- and offline. Prior to joining PhoCusWright, Joe was executive vice president, business development and strategic alliances of EuroVacations.com. He also worked for Switzerland Tourism, and was responsible for their operations in North America, the United Kingdom & Ireland, Canada and Japan & Southeast Asia. He was project manager for the development and realization of MySwitzerland.com, the country’s award winning tourism portal introduced to the market in 1999.
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William Carroll
Senior Hotel and Lodging Analyst
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Dr. Carroll consults with PhoCusWright on topics including yield and revenue management, business planning and modeling, distribution and pricing analysis. He has presented numerous papers for PhoCusWright and other organizations in the hospitality market. Dr. Carroll co-authored PhoCusWright's U.S. Online Travel Overview Eighth Edition and authored PhoCusWright's Hotel & Lodging Commerce 2002-2005: Distribution Strategies and Market Forecasts. He is also a faculty member at Cornell University's Hotel School. Dr. Carroll has over 25 years of experience in the travel industry. Prior to PhoCusWright, Dr. Carroll served as vice president, global marketing for Reed Elsevier's Travel Group; vice president, global market planning for Hertz; and economist for AT&T. He holds a BA in Economics from Rutgers University and a Ph.D. in Economics from Penn State University.
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Daniel Connolly
Senior Hotel and Lodging Analyst
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Dr. Connolly is a recognized thought leader in the area of hospitality information technology. An associate professor of information technology with a dual appointment in the School of Hotel, Restaurant and Tourism Management and in the department of information technology and electronic commerce, Dan also serves as director of undergraduate programs for the Daniels College of Business at the University of Denver. His teaching, research, and consulting interests focus on the strategic application of information technology and electronic commerce. He routinely presents his work at professional and academic conferences around the world, is a prolific writer, and is often quoted in the industry trade press on hospitality technology-related matters. Dan has authored or co-authored numerous publications, including Vacation Rental Marketplace: Poised for Change and Groups and Meetings: Market Opportunity Redefined. His book, Technology Strategies for the Hospitality Industry (Pearson Prentice Hall, 2005), is the industry’s first book on technology strategy. Dan is co-chair of the American Hotel and Lodging Association’s Technology and E Business Committee, a founding member and executive advisor to Hotel Technology – Next Generation (HTNG), and an executive board member of the Hospitality Industry Technology Association (HITA). He also serves on the editorial review boards of several hospitality research journals. Before joining the faculty at the University of Denver, Dan served on the faculties of Cornell University, Michigan State University, Virginia Tech, and Concord College. Prior to joining academia, he spent nearly 8 years working at Marriott International’s corporate headquarters in the area of information systems. In addition, he has consulted with numerous organizations in the hospitality, health care and technology sectors, and has more than 10 years of experience in hotel and restaurant operations.
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Mona Faraj
Research Analyst, Middle East
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Ms. Faraj brings over 15 years of experience in the hospitality industry to her post as a PhoCusWright analyst. Her career spans all divisions of sales, marketing, channel and distribution management divisions in the Middle East and Gulf. Mona started her career with Hilton International, then joined Rotana Hotels (newly established when she began in 1997 and now the leading regional hotel management company). Mona is currently holding the position of CMO for onetoone Hospitality, an upcoming hospitality company in the Middle East region that will manage and own properties as well as managing other B2B hospitality-related services. She holds a degree in Business Administration from the American University of Beirut.
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Jake Fuller
Senior Research Analyst, Finance and Analytics
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Mr. Fuller has over 15 years of experience as an equity analyst in the financial services industry with a focus on travel and hospitality. As senior analyst, finance and analytics, Mr. Fuller will develop The PhoCusWright Research Subscription: Financial Edition. Prior to joining PhoCusWright, Jake followed gaming and lodging at Thomas Weisel Partners. Jake has also followed the hospitality sector for Donaldson, Lufkin & Jenrette, Credit Suisse First Boston and Dow Jones. Jake has been a frequent speaker at The PhoCusWright Conference, sharing his unique insight on the economics of travel.
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Gill Hazel
Senior Analyst, Asia Pacific
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Ms. Hazel is an experienced senior-level executive with 24 years of experience in a variety of market segments. Gill has been part of a team of international consultants delivering a variety of client business requirements from Asia-based research, analysis and market strategy. Other roles have included business consulting services to Webjet.com.au, leading an Asia-wide business process review of a USD1.4B global acquisition and identifying operational cost savings of between 2-5% of GPM across regional markets. She was part of the commercial team negotiating a multi-billion dollar JV with the Chinese Government (Travelsky/CAAC) to build and co-manage a domestic and international Chinese travel distribution platform. Gill has also defined the business and operational strategies for new market and new channel entry (corporate and consumer), and advised against market and/or channel entry for companies such as Sabre, Cendant TDS, Asia, Worldspan, Datalex, Concorde International and Pure Commerce.
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Daniel Kirsch
Market Analyst, Europe
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Mr. Krisch has several years of experience in hospitality distribution and search engine marketing/optimization gained from different hotel chains and projects that he worked on at h2c consulting. He holds a hotel management degree and an additional MBA in Global Business Leadership from Johnson & Wales University in Providence, USA. Mr. Krisch is project manager at h2c consulting GmbH and has worked for various research projects since 2005.
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John Melchior
European Corporate Travel Analyst
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A career consisting of senior-level management, sales and marketing positions in the global arena for airlines, hotel and travel management companies, and corporate buyers has distinguished Mr. Melchior as an innovative leader and expert in the travel industry. As an analyst for PhoCusWright, John will be focusing on corporate travel distribution trends and the European marketplace. His successful career as a senior leader includes company and product launches as well as large budget and staff responsibility with companies including RADIUS, Birmingham European Airways and Maersk Travel and has enabled John to understand the global travel market from many perspectives while building numerous relationships in the industry both in the Europe and in the rest of the world. John spent 14 years as executive vice president with Radius, The Global Travel Company, the world’s largest network of independent corporate travel agencies. John was responsible for establishing the network in over 80 countries and working with leading agencies in each country to help them utilize the benefits including the combined buying power to the optimum. Spending 200 days a year travelling the world, John has built up an in-depth understanding of each of the markets as well as obtaining excellent contacts worldwide. John is now managing director of JME Enterprises and Consulting Ltd., a firm that works on strategic and business development for companies from all sectors of the travel industry mainly in Europe and the United States. Educated in Denmark and now based in the United Kingdom, he has taken a number of general management courses through Insead, France, and various courses including the Advanced Management Program at Wharton School of Management in the United States. John is a frequently used speaker on the European travel conference scene.
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Ralph Merten
Market Analyst, Europe
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Mr. Merten has authored several travel industry reports for PhoCusWright's Research Subscription: European Edition, including PhoCusWright’s European Online Travel Overview Fourth Edition. Ralph is vice president, business development at h2c consulting. He coordinates all aspects of PhoCusWright’s European research including The European Online Travel Overview and spotlights on European online travel agencies, tour operators, airlines and car rentals. He holds a degree in Aircraft and Aerospace Technology from the Aachen University of Applied Sciences, Germany.
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Peter O'Connor
Market Analyst, U.K. and France
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Dr. O'Connor is co-author of PhoCusWright's European Online Travel Overview Fourth Edition. He is also professor of information systems at Essec Business School France where he serves as academic director of Institute de Management Hotelier International (IMHI), Europe's leading MBA program in international hospitality management. Peter's research, teaching and consulting interests focus on distribution, e-commerce and electronic marketing in hospitality and tourism. He has authored two leading textbooks: "Using Computers in Hospitality" (Cassell, U.K. - now in its third edition) and "Electronic Information Distribution in Hospitality and Tourism Industries" (CABI, U.K.) as well as countless articles in both the academic and trade press.
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Bob Offutt
Senior Technology Analyst and Editorial Director, Innovation Edition
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Mr. Offutt brings over 20 years of experience in information technology, IT management and travel industry dynamics to PhoCusWright. He was most recently the chief architect and senior vice president for Sabre Holdings where he defined the strategy and plan to migrate from a monolithic Mainframe environment to Distributed Open Systems and a Service Oriented Architecture. Prior to being Sabre's chief architect, Mr. Offutt founded and led Sabre Labs, a technology incubator that made Sabre the industry leader in new online products and services. Before Sabre, Offutt spent 26 years in the U.S. Coast Guard, where he led the agency's information technology unit. Mr. Offutt has also served on the faculty of the University of Puget Sound, George Washington University and the University of Southern California. His education includes a BS in Engineering from the U.S. Coast Guard Academy and a Masters Degree in Management Science from the U. S. Navy Postgraduate School.
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Michaela Papenhoff
Senior Market Analyst
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Ms. Papenhoff's expertise in electronic booking systems and performance optimization for multi-channel distribution networks has gained her considerable recognition among European-based hotel chains. Michaela has significant experience in numerous hospitality functions over a 20 year career with a focus over the last decade on electronic marketing, e-distribution solutions, revenue management, implementation effectiveness and strategy development. Michaela started her professional career in 1985 at Accor Hotels in Bonn, Germany. Subsequently, she expanded her knowledge with several years of experience at Ramada Renaissance and Hilton International. She joined TOP International Hotels in Duesseldorf, a voluntary European hotel chain with 220 member hotels, in 1991 as a sales manager. In 1992 she was appointed director GDS and reservations which subsequently led to the position of director, electronic marketing. Founding h2c consulting in January 2001 represented a culmination of hotel and hospitality experience during a critical time of change in the marketplace.
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Douglas Quinby
Senior Director, Research
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Mr. Quinby is a travel industry veteran who enhances PhoCusWright's research team with his keen insights, diligent analysis and industry relationships. As senior director, research, he is a key contributor to The Global Edition, Special Reports, and other research products. Douglas has been contributing to PhoCusWright research as leisure travel analyst for many years, including PhoCusWright's U.S. Online Travel Overview and Vacation Rental Marketplace: Poised for Change. In addition to providing research and analysis, media relations and marketing services to leading travel technology companies, Douglas has served as director of marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. His articles have appeared in Travel Weekly, ASTA Agency Management, and Travel Counselor magazines. Douglas also conceived and oversaw Travel Technology News, a supplement to Leisure Travel News devoted to technology and the Internet in the leisure travel industry.
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Patricia Rasore
Director, Latin America
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After working with PhoCusWright as a market analyst, Ms. Rasore was commissioned by the company to add business development activities in Latin America to her analyst role. Patricia brings more than two decades of industry experience and expertise to this position. Her career spans from the airline industry to travel technology, and from corporate travel to the DMC sector. Prior to joining PhoCusWright, Patricia was ACTE's Latin America regional director, displaying a unique ability to expand operations and generate new business from influential thinkers and key decision-makers across the region. In January 2002, Patricia opened the TAM Brazilian Airlines office in Vienna, where she was responsible for direct sales and BSP growth in Austria and in Central European countries. She is trilingual in English, Spanish and German, and is also comfortable with Italian, basic French and advanced Portuguese. She holds a Bachelor's Degree in Tourism from the Vienna University of Economics and Business Administration. Patricia is based in Buenos Aires, Argentina.
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Carroll Rheem
Director, Research
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Ms. Rheem contributes in-depth market reports, survey findings, and analysis for PhoCusWright's Global and European Edition Research Subscription, Special Reports and custom client needs in her role as director, research. As the author of PhoCusWright's Consumer Travel Report and Going Green: The Business Impact of Environmental Awareness on Travel, one of her core areas of focus is consumer research. Carroll also leverages her experience in hotel distribution for publications including PhoCusWright's U.S. Online Travel Overview, and oversees content for the PhoCusWright Research Subscription: European Edition. Prior to joining the team, Carroll spent six years working for Starwood Hotels and Resorts Worldwide in various positions encompassing hotel operations, sales and global online distribution. She holds a Master of Management in Hospitality from Cornell University and a BA in Economics from New York University.
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Norm Rose
Senior Technology and Corporate Market Analyst
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Mr. Rose is a travel industry veteran with an extensive background in online, corporate and leisure travel-related technology. Norm is renowned for his travel technology expertise, particularly his analysis of the impact of mobile technology on the travel industry. Norm leads Travel Tech Consulting, a firm that partners with PhoCusWright to provide technology consulting to travel companies. Founded in 1995, Travel Tech Consulting specializes in developing e-commerce and procurement strategies. Norm has been an analyst with PhoCusWright since 1999 and is the author of numerous publications and articles including PhoCusWright’s Mobile: The Next Platform for Travel. For nearly two decades, Norm has been an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. From 1982-1988, he held sales and marketing management positions at United Airlines and from 1989 to 1995, Norm was corporate travel manager for Sun Microsystems. At Sun, he worked with a number of third-party developers creating client/server software for the business travel market. This included early prototypes of self-booking tools and expense management systems.
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Jesús Salgado Criado
European Market Analyst
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Based in Madrid, Mr. Salgado Criado is founder and general director of QueryTek, an online market research company focused on the Spanish travel industry. He has contributed to many PhoCusWright reports and articles including PhoCusWright’s European Online Travel Overview Fourth Edition. He was formerly Amadeus' senior manager for new distribution technologies and has participated in major Amadeus online projects. Combining enterprise consultancy activity with academy lectures on tourism marketing and marketing research, Jesus is a professor for the Carlos III University in Madrid. He is an industrial engineer with an MBA from the Instituto de Empresa and IESE.
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Dennis Schaal
Research Analyst
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Mr. Schaal is a freelance journalist who has written about technology and travel distribution for more than two decades. As a PhoCusWright analyst, Dennis focuses on trends in leisure travel distribution. He is a passionate blogger and authors the Dennis Schaal Blog: Online Travel Riffs and Notes. He is U.S. View columnist for the U.K. publication Travolution. In the U.S., Dennis is contributing editor, technology, for Travel Weekly and pens its monthly Technology E-Letter. His previous Travel Weekly roles include technology and business travel editor, as well as author of Tech Beat, a column on travel distribution. He was editor of TravelWeekly.com and Travel Management Daily. Dennis has written extensively about travel metasearch, participated in the Microsoft Bing Search Summit and was a member of the Yahoo Travel Search Advisory Council. In the consumer arena, Dennis writes about travel for Examiner.com. He also was editor in chief of Corporate Responsibility Officer Magazine. Dennis has a BS degree in Journalism from Boston University.
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Cathy Schetzina
Technology Analyst
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Ms. Schetzina launched The PhoCusWright Research Subscription: Technology Edition and has contributed to a range of PhoCusWright research efforts as editor, author and analyst, including The PhoCusWright Travel 2.0 Consumer Technology Survey, PhoCusWright’s Online Traffic and Conversion Report, Destination Marketing: Understanding the Role and Impact of Destination Marketers and PhoCusWright's Mobile: The Next Platform for Travel. Her areas of expertise include online consumer technology, social networks, marketing and distribution strategy, and Internet trends, with a particular focus on emerging technologies. Cathy gained travel technology expertise as editor of the trade newsletter, Travel Distribution Report, where she produced news and analysis on travel distribution and technology. She is a cum laude graduate of The University of North Carolina at Chapel Hill and received her MA in English from North Carolina State University, where her research focused on technology and culture.
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Lorraine Sileo
Vice President, Research
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Lorraine Sileo is vice president, research, at PhoCusWright Inc., a division of the company she launched in 1998. PhoCusWright’s global marketplace intelligence is the industry standard for segmentation, sizing, forecasting, trends, analysis and consumer travel planning behavior. She is quoted frequently in consumer and trade media and has authored numerous publications (including PhoCusWright's U.S. Online Travel Overview reports. Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. Lorraine is also an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management and has been analyzing the business and consumer electronics marketplace for various publications and media companies for over 20 years.
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Susan Steinbrink
Senior Research and Corporate Market Analyst
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Ms. Steinbrink specializes in consumer research development and corporate travel. Ms. Steinbrink has authored and co-authored numerous publications for PhoCusWright, including numerous editions of PhoCusWright's Consumer Travel Trends Survey, PhoCusWright's European Consumer Travel Trends Survey, Corporate Travel Update: Key Markets as well as holding responsibility for the corporate research for Groups and Meetings: Market Opportunity Redefined. Ms. Steinbrink is also president of Market Architext, which helps its clients develop retail, travel and Internet strategies. She has 15 years of travel industry experience rooted in primary research, marketplace intelligence and customer feedback. Prior to founding Market Architext in 1998, she was director of worldwide marketing, research and strategic planning for Rosenbluth International. She holds a BS in Marketing from the University of Delaware.
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Mary Pat Sullivan
Leisure Travel Analyst
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Mary Pat has been in the leisure travel industry for 20 years. She provides marketing and industry relations consulting services for top travel industry organizations via advisory board building and management, focus group moderation, trade public relations and marketing plans, development of travel agency programs and other services. Clients include: American Express Travel Related Services, Enterprise Rent A Car, Starwood Hotels & Resorts, Passport Online Inc., Tauck World Discovery, Walt Disney Travel Company, Travel Sciences, Travel Counsellors plc, PhoCusWright, The Travel Industry Association and others. Until January of 2005, she was vice president, Marketing Communications for The Travel Institute. A member of the travel industry publishing community since 1988, Mary Pat was publishing director of Leisure Travel News, Travel Counselor Magazine and ASTA Agency Management Magazine, and began her career as a beat reporter covering Mexico. Mary Pat spent more than a dozen years in various reporting, editorial management and publishing roles within the same group. As part of her professional development, she earned her CTC in 1996 as part of The Travel Institute’s first Executive Institute. She was on The Travel Institute Board of Trustees for six years, has held national posts on the Board of Directors of the Travel Industry Association and the national advisory board of the Academy of Travel and Tourism, and is currently on the Luxury Travel Expo Advisory Board.
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Tommy Tian Shu Bo
China Analyst
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Mr. Shu Bo has fifteen years of experience in marketing research and consulting in China. His expertise includes market assessment, market sizing, market opportunity identification; distribution analysis; pricing; competitive intelligence. Prior to becoming a market research analyst, Mr. Shu Bo was manager, research department, GCiS (Beijing); GM assistant, Swahaw Trade Co.; and general manager, Swahaw Resources Co. Mr. Shu Bo has a Bachelor of Technology Diploma in Industrial Management Engineering, South China University of Technology (1992) and is fluent in Chinese (Mandarin, Cantonese, Shantou Dialect) and English.
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Maria Tuttocuore
Italy Analyst
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Maria G. Tuttocuore has over ten years of experience in the hospitality and travel industry and an extensive knowledge of online destination strategies. As Web executive at the Monaco Government Tourist Office in North America, she has been the driving force of change and innovation by transforming the entire approach of the tourist office towards the use of the Internet in the last seven years. Maria has led several Internet initiatives to promote the launch of the Prince Albert II of Monaco Foundation in North America, raising awareness on global warming. Prior to working at the MGTO, Maria collaborated with various high-end travel organizations and consulted with several governmental entities on their Internet strategies. She has published extensive material on online travel research and the status of the travel industry in Italy. Maria consults startups, has been a NYU guest speaker and founded eTravel Project Inc., an online travel company that analyzes social media trends and their impact on the travel industry. Maria holds an MS degree in Marketing and Travel Management, with a focus on online travel marketing from the Preston Robert Tisch Center at New York University.
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Haruo Ushiba
Director and Senior Analyst
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With more than 40 years of experience in the Japanese travel industry, Mr. Ushiba will broaden PhoCusWright’s reach into Asia. Along with analysis of the Japanese travel marketplace, Haruo will also increase PhoCusWright’s brand awareness in the region with syndicated and custom research sales. He is a founding member of the Japan Aviation Management Research (JAMR), whose aim is to look into the future of the airline business as it enters a new era of globalization. Haruo has been in various management positions with JAL Group throughout his career. He holds a BA in Commerce from Keio University.
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Philip Wolf
President and CEO
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Years ago, a lonely entrepreneur embraced the controversial idea that the quality of information would differentiate winners and losers in the then-burgeoning information age. That entrepreneur was Philip Wolf; the year was 1994.
The company he founded is now the premier source for travel, tourism and hospitality intelligence. Today, in nearly every industry presentation, there is at least one slide that says, “Source: PhoCusWright.” An outspoken, provocative and well-known travel industry figure, Philip serves as president and CEO.
He began his travel career in May 1989 as the head of a small agency and quickly made a name for himself. Industry leaders, struggling to grasp the Internet, recognized his unique outlook and business acumen. Over two decades of analyzing, scrutinizing and opining on strategic change and market trends, Philip has built a brand around his trademark catchphrase: “Strategically correct, not politically correct.”
Philip is the architect of the annually acclaimed PhoCusWright Conference. The event’s provocative Center Stage themes are relied upon as industry bellwethers, quickly becoming accepted wisdom each year. He has known many of the industry elite since online travel’s beginning and has interviewed numerous luminaries, including Barry Diller, Carl Icahn and John W. Marriott III. CEOs from every major online travel company, along with top airline, hotel, GDS and search executives, have taken the stage one-on-one with Philip.
A sought-after speaker around the world, he has addressed audiences in Australia, Singapore, India, Canada, Jordan, Iceland, and Argentina, and throughout Europe.
Philip was named to Travel Weekly’s “Club 33: The Most Influential People in the Travel Industry,” and is frequently quoted in consumer and trade media, including CNN, Business Week, The Wall Street Journal and The New York Times. He has met with a prime minister, appeared on television in New Zealand, and been referenced in publications worldwide, from a major Asian tech blog to Norway’s Aftenposten and then some.
Formerly an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management, he is currently a distinguished lecturer at the Cornell University School of Hotel Administration.
In 2002, while serving as chairman of the board for Montreal-based Newtrade Technologies, Philip orchestrated that company’s sale to Expedia. Today, he is a non-executive board director for companies on three different continents. Philip also cofounded the global media property Tnooz – Talking Travel Tech.
Prior to PhoCusWright, Philip was president and CEO of a venture-funded software developer and travel booking engine pioneer, where he secured two patents for the company’s groundbreaking pricing algorithms. These assets, through a series of acquisitions, are now part of American Express.
He is a magna cum laude graduate of Duke University and holds an MBA from Vanderbilt University's Owen Graduate School of Management. Decades after first espousing the power of Internet travel, Philip continues to spark industry epiphanies … and leave audiences buzzing.
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